Reliability.
Built on experience.

• Designed and maintained centralized observability infrastructure with Grafana, Prometheus/Mimir, Loki, Tempo, and Grafana Alloy, bringing metrics, logs, traces, dashboards, and alerting together across production services.
• Deployed Grafana Alloy across AWS EC2 environments to discover workloads and collect application, Docker, and system logs. Built dashboards to track system health, performance, and service reliability.
• Built and tuned actionable alerting with Grafana, AWS CloudWatch, SNS, EventBridge, and PagerDuty. Audited and enhanced monitoring across AWS, Azure, Zabbix, and Grafana, increasing observability by 135%, reducing incident resolution time by 52%, and improving incident acknowledgement rate by 4%.
• Supported AWS infrastructure across EC2, ECS, ECR, RDS/Aurora, Route 53, IAM, SSM, CloudWatch, application load balancers, and target groups. Managed client DNS records and application connectivity using Cloudflare and Route 53.
• Developed automation scripts to remediate filesystem permissions and credential issues. Created least-privilege IAM policies and roles for monitoring, logging, and observability tooling.
• Administered PagerDuty services, escalation policies, schedules, integrations, and IT Operations on-call rotations to clarify ownership and improve incident response.
• Created runbooks, service documentation, monitoring standards, and onboarding processes. Partnered with engineering teams to troubleshoot production issues and identify opportunities for automation and proactive monitoring.
• Used ChatGPT, Claude, and AWS DevOps Agent to support deployments, troubleshoot infrastructure and CI/CD issues, and generate and review configurations.

• Performed IT security administration for six applications, including maintenance, problem resolution, access provisioning, and monitoring, while maintaining compliance with company policies and data protection requirements.
• Investigated production issues and monitored applications with Splunk, PagerDuty, and proprietary tools to support high availability.
• Planned and executed weekly technology change management activities and deployments for bug fixes and quality-of-life improvements through CI/CD.

Contract engagements: FDM (2020–2023), Procom (2023–2024), and Randstad (2024).

• Gathered stakeholder feedback on a GIS mapping system and worked with developers to improve the user interface, acting as a business analyst.
• Automated the survey and polling workflow with VBA for Microsoft applications while maintaining data security.

• Led a cellular migration project, staging company devices on an Android for Work network.
• Provided employee technical support throughout the migration.